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Abandoned Vehicle on Street
| Report an abandoned vehicle on a public street. If the vehicle is on private property, please use the "Inoperable/Junk Vehicle" request type. |
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Accessibility (ADA) Violation
| Report a building that is open to the public and is not accessible. |
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Address Not Visible from Street
| If an address is not visible from the street, report it using this service request. |
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Adopt-a-Spot Form
| Request a spot and complete the Adopt-a-Spot program assignment and agreement form. After the form is submitted, City staff will follow up with you to confirm your Adopt-a-Spot location, provide you with safety information, and determine the need for cleanup supplies and/or waste disposal. |
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Alley/Green Alley Maintenance
| Request maintenance to the surface of an alley, maintenance to a Green Alley, or Green Alley sweeping. |
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Animal Abandoned by Tenant
| Use this service request to report an animal that has been abandoned by a tenant. |
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Animal bites
| Report an animal bite. |
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Animal Left in Vehicle
| Report an animal left in a vehicle. |
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Bad smell
| Report a bad smell. |
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Bat Exposure/Bites
| If you need information about what to do if exposed to a bat or if reporting a bat bite, select this service request. |
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Bee Branch Creek Restoration
| If you have questions or comments concerning the Bee Branch Creek Restoration Project, select this service request. |
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Building Without Permit
| Use this service request to report a project that is being completed but does not have a required permit. |
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Burn Permit
| Use this form to apply for a permit for one of the following: agricultural land open burning, blasting permit, bonfire, fireworks/pyrotechnics, or land clearing burn. |
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Bus Pass Discount Request Form
| Non-profit organizations are eligible to purchase passes for their clients at a 25% discount. Please use this form to order non-profit discount passes. |
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Bushes/shrubs Overgrown on Public Sidewalk
| Report bushes or shrubs that are hanging over a public sidewalk. |
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Business Site Development
| Request information regarding site development in the City of Dubuque. |
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Cat in Tree
| Report a cat in a tree. |
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Catch Basin Cleaning
| Report catch basins that need to be cleaned. |
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CHANGE (Comprehensive Housing Activities for Neighborhood Growth & Enrichment) Information
| Use this request to be contacted by City staff about Dubuque's C.H.A.N.G.E. program. |
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Chicken/Duck Concerns
| To report unsanitary conditions, birds running loose, or other chicken/duck concerns, use this service request. |
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City Clerk Documents Request
| Choose this service request if you wish to obtain a copy of a document that City Council took action on. For example, ordinances, contracts, or resolution. |
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Community-City Relations Committee Complaint Form
| Use this form to submit a formal discrimination complaint against a City employee or department (other than police) to the City-Community Relations Committee. Discrimination complaint must be based on protected classes of race, disability, creed, color, sex, age, national origin, religion, sexual orientation, or gender identity. |
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Contact Us
| Please complete the form to submit a question or comment to a City department or division. The general phone number for the City is 563.589.4100. For phone and fax numbers for individual departments and divisions, please refer to the Staff Directory section of this website. |
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Five Flags Center Referendum Question
| Please complete the form to submit a question to the City of Dubuque regarding the Five Flags Center referendum/vote. |
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Crime Tip
| Submit a tip to the Dubuque Police Department. |
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Curb Repair Request
| Report a curb that needs repair. |
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Dangerous Animals
| Report a dangerous animal. |
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Data Request
| Request digital data for GIS. |
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Dead Animal in Street
| Report a dead animal in the street. |
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Dead cat/dog on public property
| Report a dead dog or cat on public property. |
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Demolition by Neglect
| Report a building in a Historic District or Conservation District suffering from demolition by neglect. |
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Deteriorating Exterior
| Report a building with a deteriorating exterior. |
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Detours
| Questions or comments regarding street detours in the City of Dubuque. |
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Dirt, rocks, and mud in street (construction site)
| Report dirt, rocks, and mud in street, as the result of a construction site. |
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Distressed animals
| Report a distressed animal. |
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Ditch/Streambank Stabilization Assistance Program
| If you would like to receive information on the Ditch/Streambank assistance program, select this service request. |
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Ditches and Culverts
| If you have a question concerning ditches or culverts in the City of Dubuque, select this service request. |
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Dog barking
| Report a barking dog. |
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Pets in Park
| Submit a complaint about pets in a park. |
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Dog on Bike Trail
| Report a dog on a bike trail. |
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Dog or cat running loose
| Report a dog or cat running loose. |
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Dog vs. Dog Attack
| Report a dog vs. dog attack. |
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Dog/cat hit by a car
| Report that a dog or cat has been hit by a car. |
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Drain Tile Program
| If you would like more information on the Drain Tile Program or would like to request drain tile in your area, select this service request. |
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Dubuque Community Police Relations Committee Complaint Form
| Use this form to submit a formal discrimination complaint to the Dubuque Community Police Relations Committee. Discrimination complaint must be based on protected classes of race, disability, creed, color, sex, age, national origin, religion, sexual orientation, or gender identity. |
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Engineering Issues
| Submit a general question for Engineering not covered by the other categories. |
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Environmental & Sustainability Management System (ESMS) Feedback
| To submit a comment or concern regarding the City of Dubuque's Environmental & Sustainability Management System (ESMS), use this service request. |
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Excavations
| If you have a question concerning excavations that occur in the City of Dubuque, select this service request. |
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Filing a Claim Against the City
| File a claim against the City. |
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Food Service Complaint or Question
| Submit a question or complaint related to a restaurant or food service provider to the Health Services Dept. |
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Found Cat
| Report that you found a cat. |
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Found Dog
| Report that you found a dog. |
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Freedom of Information (FOIA) Request
| To request information from the City of Dubuque, select this request. Please note, information gathering that costs a significant amount of City staff time may be charged a fee. |
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Garbage Complaint - Curbside/Alley
| Use this option for requests involving garbage or trash at the curbside or alley line. If trash is in the yard or accumulating on property, use the "Garbage/Junk/Nuisance Complaint." |
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Garbage, Junk, or Nuisance Complaint
| If you have a complaint about garbage, junk, or other nuisances on private property, select this service request. |
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Garbage/Refuse General Request
| Use this option for miscellaneous requests involving garbage/refuse. |
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General Comment or Complaint
| If you would like to submit a general comment or complaint to the City Manager regarding a City service, program, or staff, select this service request. |
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General Information
| If you have a general question or comment about City of Dubuque services or programs, or are unsure who to contact about an issue, select this service request. |
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Golf Course Maintenance
| Report a maintenance issue on the Bunker Hill Golf Course. |
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New Business
| When opening a business, provide basic information so City staff can follow up with you and advise on City and other resources you should contact to ensure city code compliance and business success. |
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Graffiti
| Report graffiti to the Dubuque Police Department. |
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Grass/Weed Complaint
| Report long grass/weeds on private or public property. |
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Hazardous Materials
| Report hazardous materials. |
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Hotel, Motel, or Bed & Breakfast Health Complaint
| Submit a health complaint against a hotel, motel or bed and breakfast. |
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Housing Code Complaint
| If you believe there are violations of the existing housing code, use this service request. |
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Human Rights Discrimination Inquiry
| To report that you have been discriminated against, select this service request. |
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I and I Inspection Appointment
| Use this service request to schedule your I and I inspection. |
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Illegal Dumping
| Report illegal dumping. |
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Illegal Property Use
| Use this service request to report a possible illegal zoning issue, including but not limited to, operating a business out of the home. |
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Illegal Trapping
| Report illegal trapping activity. |
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Illegally depositing materials into street (dirt, grass, leaves, oil, and snow)
| Request investigation of alleged nuisance and follow-up with generator or property owner to abate the nuisance. |
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Illegally dumped materials collection
| Request collection of illegally dumped material at no charge to owner or renter at dumped-on location. Also to identify and contact the illegal dumper. |
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Improper Food Labeling
| Report a food item purchased at a store that has expired or does not have a complete list of ingredients. |
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Improper Vehicle Storage on Private Property
| Report the improper storage of a vehicle on private property. If the vehicle is stored on the street, please use the "Abandoned Vehicle on Street" request type. |
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Industrial Permit
| Request an application for a pretreatment permit. |
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Injured/dead animal on private property
| Report an injured/dead animal on private property. |
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Injured/dead deer on private property
| Report an injured/dead deer on private property. |
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Inoperable/Junk Vehicle
| Report an inoperable or junk vehicle on private property. |
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Intermodal Ramp Application
| Fill out this online application for a reserved parking space and parking space/monthly transit pass with Parking Plus. |
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Iowa Tax Exemption Certification Request
| If you need the City of Dubuque to complete an Iowa Tax Exemption Certification, select this service request. |
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Landlord Feedback
| Use this service request to submit a comment, question, or suggestion to the Housing and Community Development department. |
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Lead/Copper Service Line Sampling Application
| Apply here to apply for the lead service line sampling program. |
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Leashed Incorrectly
| Report an incorrectly leashed animal. |
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Livestock in City
| Report livestock within the city. |
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Lost Dog/Cat
| Report a lost dog or cat. |
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Manhole Lid Repair
| Report a rattling manhole lid. |
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Map Request
| Request a hard copy map. |
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MiniBus Ride Reservation Request
| Select this service request to submit a MiniBus (Para-Transit) ride request. |
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Missed Curbside Collection Pick-up
| Request collection of garbage, recycling, yard waste containers or large items not collected. |
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Multi-Ride (MiniBus) Reservation Request
| Select this service request to reserve multiple MiniBus rides. |
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Neglected/Abandoned or Cruelty to Animals
| Report animal neglect, abandonment or cruelty, i.e. food/shelter/water. |
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Neighborhood Mediation/Dubuque Dispute Resolution Center
| Request that a volunteer mediator help you resolve a neighborhood dispute. |
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No Parking Signs
| If you questions or comments regarding No Parking Signs, select this service request. |
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Noise Complaint
| Report a noise complaint. |
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NPDES Permit Compliance Program
| Request information on the National Pollution Discharge Elimination System (NPDES) Permit Compliance Program. |
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Other animal requests/complaints
| Report a complaint/request other than those listed. |
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Park Maintenance Request - General
| Submit a park maintenance request. |
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Park Maintenance-Ballfield Maintenance
| Report a ballfield in a neighborhood park that needs maintenance. |
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Park Maintenance-Grass Mowing
| Report a park that needs the grass mowed. |
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Park Maintenance-Repair Light Fixtures
| Report a park that needs a light fixture repaired. |
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Park Maintenance-Repair Playground Equipment
| Report City park playground equipment structure that needs repair. |
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Parking Lot/Parking Ramp Maintenance
| Use this service request to report a public parking lot or parking ramp that requires maintenance. |
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Parking Meters - Defective
| Report a defective City parking meter. |
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Permit Records
| If you would like to find out if a project has a permit, select this service request. |
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Pick Up Stray Dog/Cat
| If you are requesting pickup of an abandoned or stray dog or cat, select this service request. |
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Police Department Extra Attention Request
| Select this service request if you'd like the Dubuque Police Department to give extra attention to a specific area. |
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Police Department Residential Security Check
| To request a residential security check by the Dubuque Police Department, please select this request. |
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Police Traffic Enforcement Request
| For traffic enforcement in specific areas to address citizen concerns. please select this service request. |
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Pollution Being Discharged to Sanitary Sewer
| Reporting of illicit discharge into the sewer system. |
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Poor Drainage
| If you need to report that an area has poor drainage, select this service request. |
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Potentially Vicious Animal
| Report a potentially vicious animal. |
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Pothole Repair Request
| Report a pothole. |
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Prohibited Animal/Snake
| Report a prohibited animal or snake. |
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Publications
| Request a hard copy of a City publication. |
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Rat or Bat Infestation
| Report a rat or bat infestation. |
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Recycling Bin Request
| Use this option to request recycling bins. |
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Recycling
| Use this option for requests involving recycling, other than requesting a new recycling bin. To request a new recycling bin, use "Recycling Bin Request". |
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Retaining Walls
| Report a problem with a retaining wall. |
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Septic System Problem
| Report a problem with a septic system. |
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Sewer Cleaning
| For questions concerning cleaning of the sewer mains, select this service request. |
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Sewer Connection Charge
| For questions concerning sanitary sewer connection charges, select this service request. |
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Sewer Repair
| Report a sewer main problem. |
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Sewers - Private Property
| Report a problem with sewer back-ups or broken laterals on private property. |
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Sidewalk in Need of Repair
| Report a sidewalk that is in need of repair and an inspector will investigate. |
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Signs in Public Right-of-Way
| Report illegal placement of signs in the public right-of-way using this service request. |
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Snow Route Citation Exemption Request
| Request an exemption from a first-time snow route citation by enrolling in Alert Iowa Emergency Notification System. |
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Snow/Ice Issues (City Street)
| Report a City street that needs to be plowed and/or salted. |
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Snow/Ice/Debris Issues (Sidewalk)
| Report a sidewalk that needs to be cleared of snow/ice or other debris. |
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Speakers Bureau
| Request a speaker from the City of Dubuque Speakers Bureau. |
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Special Event Permit Application Form
| Use this request to apply for a Special Event Permit with the City of Dubuque. |
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Special Event Permit Booklet Request
| Obtain a Special Event Permit booklet. |
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Speed Shield Request
| Select this request for placement of a speed shield sign, which can be used to alert drivers to their speed and to collect speed data about the vehicles at the speed shield's location. |
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Stagnant Water
| Report stagnant water. |
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Step Repair Request - Engineering
| Request maintenance to City steps. |
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Step Repair Request - Public Works
| Request maintenance to steps. |
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Storm Sewer Manhole
| Report a problem with a storm sewer manhole. |
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Storm Sewer Outfall
| Questions concerning a sewer outfall. |
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Storm Sewer Projects
| Questions concerning current or upcoming storm sewer projects. |
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Storm Sewer
| Report a general storm sewer issue. |
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Storm Sewer/Detention Basin Maintenance
| Report a detention basin/storm sewer inlet that needs maintenance. |
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Stormwater Credits
| Questions concering stormwater credits. |
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Stormwater Fee - Billing Units
| If you have questions concerning billings units for the stormwater utility fee, select this service request. |
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Stormwater Rates
| If you have questions concerning stormwater rates, select this service request. |
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Street Defects (other than potholes)
| Report street defects other than potholes or curb requests. |
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Street light not working
| Report a street light that is out or does not stay lit. |
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Street Patch Repairs
| Use this service request type to submit requests for streets that need patching. |
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Street sign needing repair
| Report a damaged street sign. |
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Street sweeping and/or cleaning request
| Report a street that needs to be swept or cleaned. |
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Swimming Pool - Public
| Submit a problem with a public swimming pool. |
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Tattoo Establishment Complaint/Question
| Submit a question or complaint related to a tattoo establishment to the Health Services Dept. |
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The Jule - Complaint
| Use this request to submit a complaint to The Jule. |
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The Jule - Compliment
| Use this request to submit a compliment to The Jule. |
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The Jule - Suggest a Bus Stop
| To suggest a bus stop for The Jule public transit, use this request. |
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The Jule TripMaker Request
| Select this service request for assistance on mapping your Jule route. |
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Tours
| Request a tour of a City facility. |
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Traffic Enforcement Request
| To submit a request for enhanced traffic enforcement, please use this service request. |
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Traffic Light Operation
| If you'd like to comment on traffic light operation or timing, select this service request.
If the light is not working correctly, call 563-589-4250. |
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Traffic sign repair
| Report a damaged traffic sign. |
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Trash/Recycling Crew Performance Issue
| Request that the Supervisor identify and talk with the alleged crew person on the problem issue. |
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Tree Problem
| Report a city tree problem, located on city property or right of way. |
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Unlicensed dog or cat
| Report an unlicensed dog or cat. |
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Unsafe Building
| Report an unsafe building. |
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Unsafe Retaining Wall
| Report an unsafe retaining wall. |
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Unsafe stairs/porch/deck
| Report unsafe stairs/porch/deck at a rental unit or public building. |
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Unsafe Swimming Pool (residential)
| Use this service request to report a swimming pool (residential) deeper than 18 inches that isn't properly fenced, or report that no permit was obtained for a pool deeper than 18 inches. |
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Unsanitary Conditions - Animals
| Report unsanitary conditions related to a cat or dog. |
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Unsanitary Living Conditions
| Report unsanitary/unsafe living conditions. |
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Update Citizen Support Center Email Address
| If you need to update or change the email address you use to log in to the Citizen Support Center, use this reqeust. |
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Vacant and Abandoned Building
| Use this service request to report a vacant or abandoned building. |
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Vacate a street or alley
| Request a street or alley be vacated. |
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Visibility Problem from Vegetation
| Report a visibility problem due to overgrown vegetation. |
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Water Causing Hazard
| Please use this service request to report water causing hazard, including water flowing and ice. |
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Water Department Service Call
| Select this request type if you notice an issue with unusual surface water, a disruption in water service, or a problem with a fire hydrant. |
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Water Quality Issues
| If you have a water quality question or concern, please submit a service request. If you have an immediate concern, please call the Water Treatment Plant at 563-589-4291. |
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Water Testing Request
| Use this request if you are a City of Dubuque resident and would like your water tested. |
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Water Treatment Plant Tours
| Schedule a tour of the Eagle Point Water Treatment Plant for your group or organization. Submit this service request or call 589-4291. |
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WaterSmart Portal Support
| Select this service request for support related to the WaterSmart portal. |
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Wild Animal Complaint
| Report a wild animal. |
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Wild Cat Trap Request
| Request an animal control trap for wild cats. |
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Winter Yard Waste Collection Appointment
| Use this service request to schedule a yard waste collection appointment. |
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Yard Waste/Food Scraps
| Use this option for all requests involving yard waste or food scraps. |
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Zoning Issue
| Use this service request to report a possible zoning offense or ask a general zoning question. |
